T 0800 169 2407 / 01282 686300


Contact us

View our 'Have Your Say' leaflet

Whatever your views, we welcome them. You can contact us how you like:

  • Complete our online feedback form below
  • Email us at contact@calico.org.uk
  • In person (pop into our office on Croft Street which is just next to the bus station)
  • By phone on 0800 169 2407 or 01282 686300

Contact Us

Enter your first and last name

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This can be your mobile or home phone number

Once you have filled in the form, press the button below to submit your query.

Your views are important to us and we treat them seriously. Whenever you get in touch, you should expect the following:

  • We will acknowledge your contact within three working days
  • We will try to sort things out within 10 working days

Tell us

Compliments – If you’re happy, we’d like to know.

Suggestions and comments – If you’ve thought of something new we could try, let us know! We’ll welcome your suggestion (you might even win a reward!)
Complaints – If you’re unhappy with us, we want to put things right as quickly as possible. We learn our lessons from your complaint, and we make sure the problem is not repeated elsewhere.
You should complain if you think we've:

  • Not done something we should have done
  • Done something badly
  • Treated you unfairly or impolitely

If you're not satisfied with the way we've dealt with your complaint, you can make an appeal. If you want to take things further, and you have exhausted our policy, you can get in touch with the Independent Housing Ombudsman.


There are occasions where you might be entitled to compensation from Calico. For example, you have a "right to repair" if we don't carry out a repair within a specific time you may be entitled to claim.

If you'd like more information, contact us on 0800 169 2407 or 01282 686300.


Downloads you may be interested in:

download or view Have Your Say leaflet
Have Your Say leaflet
Have Your Say leaflet
Date Uploaded : File Size : 2489Kb
download or view Customer Contact & Compensation Policy
Customer Contact & Compensation Policy
Customer Contact & Compensation Policy
Date Uploaded : File Size : 474Kb

Find out what maintenance is planned for your area

Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED

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